Suite World

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Delivery & Returns

  • Free Premium Delivery South of England

  • Delivered to a room of your choice

  • Unpacked and all packaging removed

  • Old Furniture Removed Free Of Charge

We deliver your order free of charge on all orders over £399 ensuring your products are delivered to your room of choice safely and in a timely manner.

Delivery Procedure

Once we have received your order, you will receive a phone call from us to arrange a convenient date and time to bring it to you. Usually this will be a week day and we should be able to give you a three hour window.

All deliveries are made with our own vehicles, using Transit or Luton style vehicles. As you can see these vans are large enough for all of our orders of furniture, but small enough to be able to negotiate countryside lanes as well as inner city areas.

On the day of delivery our two man crew will call you from the delivery van if there are any traffic delays effecting the estimated arrival time. Also if required we can call you once our satellite navigation system says we are a half hour from your address. This can be a call to your work number if required.

On delivery the furniture will be brought into the desired room of the house and fully set up. We will remove all packaging for you and you will be given ample time to inspect and approve the furniture.

Once this is completed we will ask for any outstanding balance of the order to be paid. This can be with cash, cheque or a debit/credit card. For a card payment we will phone this back through to our office for clearance.

Please note that delivery is free across the South of England. Other areas of England & Wales are £79 for the full order.

Terms and Conditions All contracts of sale made by Ltd ("the Company") shall be deemed to incorporate these Terms and Conditions which shall prevail over any other document or communication with the party with whom the Company is dealing ("the Customer").

1. Acceptance of Orders
All orders submitted on our web site is acknowledged by email immediately after their submission and are subject to. No order placed by the Customer shall be deemed to be accepted by the Company until the Company issues this acceptance email of the order to the Customer. All orders are fulfilled subject to these terms and conditions of sale unless otherwise varied by an agreement in writing. It may not be possible for us to accept orders for certain items for delivery to certain countries.

2. Carriage, Postage and Packing
Charges are made for all delivery options except where detailed otherwise and will be invoiced to customers at the prevailing rate.

By default, we will offer the lowest possible shipping rate for your destination.

3. Prices
Goods are invoiced at the price shown at the time of acceptance of an order. Prices shown include VAT which is payable on all goods or services delivered within the EU.

Every effort is made to update and keep current the prices shown on our web site. However the Company reserves the right to modify prices in respect of orders which have not been accepted. Where a product is pictured "in situ" on the web site the price quoted includes only the main product described and not any accessories or accompanying items shown except where otherwise stated.

4. Delivery, Furniture Disposal
Free Delivery is included in the prices quoted on our website for all goods delivered in Kent . All other areas are £79 in the United Kingdom. Some areas are only available at an additional surcharge, and a surcharge may also be enforced for standard delivery to certain postcodes.

a) Any time or date for delivery stated by the Company shall be treated as an estimate only. While every effort will be made to despatch goods within the timescale quoted no liability can be accepted by the Company for failure to deliver within the quoted times, although goods will always be delivered within a maximum of 60 days from the date of order. The Company shall not be liable for any loss or damage whatsoever (including consequential loss or loss of profit) arising directly or indirectly from any delay in the delivery of all or any of the goods howsoever caused.

b) The customer must check the outer packaging of the goods for any damage before signing for their receipt. If there are any shortages or damage to the goods the Customer must:
1. Note any damage to the packaging at the time of delivery
2. and notify the Company of the full extent of the damage to the items via email within 48 hours of receipt of the goods.

If any transit damage is reported to the Company by the Customer we reserve the right to inspect the goods to ascertain how the damage was caused.

c) The Customer shall be bound to accept the goods when they are tendered for delivery by the Company and delivery shall be deemed to take place when the goods are tendered for delivery to the Customer at the nominated address for delivery whereupon the risks of loss, breakage or any other damage whatsoever shall pass to the Customer.

d) Where access to the delivery address is limited or additional equipment is required to complete delivery of the goods, additional charges to cover the full costs of these services plus administrative costs will apply.

e) A re-delivery charge of approximately and up to £79 to mainland England will be made if a further delivery is necessary because the Customer is not at home to receive the order, or if goods must be redelivered for any other reason.
f) We will dispose of old or unwanted sofas and chairs when you make a purchase from suite-World. .You must select this service at check out. .We will collect the furniture when we come to deliver your new one.
g) Collection is on a like-for-like basis only .For example we will collect an old or unwanted 2 seater sofa when a new 2 seater is ordered. Collection from same delivery address only.
H) Our delivery crews will not collect heavily soiled or wet or infested items
i) Once collected each item becomes the property of Suite-World and cannot be returned once the delivery crew have left your address.

5. Payment terms
if an invoice becomes overdue for payment the full outstanding account becomes immediately due and payable. The Company reserves the right to charge interest on overdue amounts at 3% above the HSBC Bank PLC base lending rate for the time being in force calculated on a daily basis. Payment shall be deemed to have been received only when the full amount of the value of the goods as invoiced (plus interest) has been credited to the Company's bank account without recourse or the Company has received the full amount in cash.

6. Property and title
No property or title to goods shall pass to the Customer unless and until the full amount of the value of the goods as invoiced has been credited to the Company's bank account without recourse or the Company has received the full amount in cash (and, in each case, any applicable cancellation period has passed) and the Customer shall indemnify the Company against any loss or damage to the goods prior to the passing of property therein whilst in the Customer's custody. Risk of damage to or loss of the goods shall pass to the Customer at the time of delivery or at the time of attempted delivery or, if the Customer wrongfully fails to receive the delivery as arranged, at the time when the Company has tendered delivery of the goods.

7. Returns and Cancellations for online orders only
Items may be returned and the order cancelled (for any reason) within seven days of delivery with the prior agreement of the Company.

If an order is cancelled after despatch the Customer shall be responsible for all courier costs incurred by the Company in having the item(s) returned to the Company's warehouse.

Should the Customer wish to return or cancel an order after receipt, the Customer has a duty of care to ensure the goods remain undamaged. All return goods must be returned fully protected for transit, in their original packaging and be received back into the Company's warehouse in a fully resalable condition. The customer will have full responsibility for the goods until the item(s) are returned to the Company's warehouse, including liability for any damage sustained during transit as a result of the goods being poorly packaged.

For products returned the Customer shall be responsible for arranging the return.

If the customer cancels the order and fails to return the goods, the Company will arrange the collection of the goods from the customer. All collections will be made during working hours, in line with the Company's standard delivery service. The customer will be responsible for all courier costs incurred by the company in having the item(s) returned to the Company's warehouse, and is responsible for packaging the goods for transport. The customer will be responsible for any transit damage incurred as a result of inadequate packaging.

The Customer's payment will be refunded within 30 days, subject only to deduction of any direct costs of return transport, insurance and where necessary repackaging incurred by the Company in relation to the return of the goods.

We cannot accept returns at our office address, so the customer must contact the Company for details of the return address before sending anything back.

+Sofa Beds can only be returned at piont of delivery. We won't take returns after they have been used+

8. Warranty
All goods sold by the Company are warranted free from defects in material and workmanship. After the goods have been held by the Customer for 7 days, they will be considered to have been accepted in good condition.

If goods are found to be defective in respect of materials or workmanship within the statutory period, the Customer must inform the Company in writing. The Company will investigate the issue and inspect the goods to establish the nature of the fault and seek to agree a reasonable solution with the Customer.

No claim will be entertained in respect of any goods which have been repaired or altered in any way or have been the subject of any accident or damage caused by any innocent, wilful or negligent act or omission of the Customer or through use not in accordance with the manufacturer's instructions.

9. The Company's liability
The Company's liability in respect of breach or non-performance of any order shall be limited to the invoiced value to which the claim relates.

10. Distance Selling Regulations
Any orders placed are subject to your rights of cancellation pursuant to the Consumer Protection (Distance Selling) Regulations 2000.

You may exercise this right by contacting us at [email protected]. You must notify us within seven days from the date of delivery. Following receipt of your notice we will contact you to arrange for you to return the goods. Please note that the cost of returning the goods where you wish to cancel for reasons which are not due to product performance or description will be payable by you.

11. Contract Law ("the Company") is a UK registered company (No. 6455510) with its registered office at 9-11 London Road Dover Kent Ct17 0ST (VAT registration 945 8636 76).

Customers accept that by dealing with Ltd they agree to these Terms and Conditions and that any contract formed with Ltd will be a contract under and subject to the laws of England whose courts will have exclusive jurisdiction in the determination of any disputes.

12. Miscellaneous
a) If any provisions hereof shall be held to be invalid, illegal or unenforceable the validity and enforceability of the remaining provisions shall not be in any way affected or impaired thereby.

b) Waiver by the Company of any breach of these Terms and Conditions or any granting of time or indulgence by the Company to the Customer shall in no way affect the rights of the Company hereunder.

c) All headings are for convenience only and do not form part of these Terms and Conditions.

d) Any notice or demand to be given hereunder shall be in writing and shall be delivered by hand or sent by first class prepaid letter to the last known address of the party to be notified and shall be deemed to have been served immediately, if delivered by hand and forty eight hours after posting if posted as aforesaid.

e) The Company may at its discretion record telephone transactions with its customers. This is for staff training purposes only


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