Suite World

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FAQ's

 

How can I pay?


Either online or via the Suite-world telesales functions with visa, MasterCard and maestro credit or debit cards. You can also pay cash or cheque. Simply call our telesales team and we will take your order over the phone.


What do I do if I don't want to place my order online?


Call the Suite-world team of trained advisors standing by between 9am-5pm Monday to Friday 9am-4pm.Saterday and Sunday 10am-2pm


Why did the delivery time change when I chose a different colour for my sofa?


Certain colours and finishes may be more readily available and therefore the estimated delivery time can change for different products, colours and finishes.


How much is the delivery charge?


We offer free Delivery throughout Kent and charge a standard Delivery of £79 for the rest of the UK


I've placed my order online, what happens next?


You will be provided a reference number when you place an order to use throughout any correspondence to help us provide an impeccable service.


How long will my new furniture take to arrive?


This will depend on the products you have ordered. Some products, for example those made to order will take longer than others. The estimated delivery time is displayed against each product and the delivery time for your complete order is normally the length of time it will take for all items to be available for one complete delivery.


How will I know when my furniture is ready?


When your furniture is ready, you will be contacted by phone to agree a mutually convenient delivery date.
Can I delay delivery once I have placed an order?


Yes please call telesales and we will arrange this for you.01304 242422


Will all items be delivered together?


For most orders, we will ensure that your full order is compiled so you receive one complete delivery regardless of how many pieces you order. In a few circumstances, some products are delivered on our behalf by a supplier using specialist transport, which may require an additional delivery if ordered with another piece of furniture.


The access to my home is quite tight, what should I do?


It is important that you are sure that the product can be delivered into you home and into your chosen location. The sizes of each product are shown on the website so that you can take measurements and confirm. If you are unsure in any way, please contact our store and discuss any possible restrictions so that we can perform a risk assessment with you. You should think in particular about vehicle access, lifts and tight stairs for example. If windows or doors need to be removed in order for access to be gained it is your responsibility to arrange this at your cost and risk.


Can I cancel my order?


You can cancel your order and receive a full refund if you change your mind for any reason from the time of placing your order up to the expiry of 7 working days starting the day after the date the goods are delivered. Just e-mail us to let us know – don’t forget to include your order number [email protected] After this date our cancellation policy depends on the type of product that you have ordered as some items are made especially for you, to your specifications.

Suite-World.co.uk, 9-11 London Road, Dover, Kent CT17 0ST


Want to discuss your order further? Call  Gary on 01304 242422


Email Us
If you require further help or information, email [email protected]


Monday............. .09:00AM – 05:00PM
Tuesday............ 09:00AM – 05:00PM
Wednesday ......09:00AM – 05:00PM
Thursday ...........09:00AM – 05:00PM
Friday .................09:00AM – 05:00PM
Saturday.............09:00AM – 04:00PM
Sunday ..............12:00AM – 02:00PM







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